Refund Policy
Effective date: October 12, 2026
We want you to love your Serenity Cottage products. Because our soaps and bath products are personal care items, we follow the policy below to protect every customer’s health and safety.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered:
- Contact us at support@serenitycottage.shop within 7 days of delivery.
- Include your order number and a photo of the item and the packaging.
- We will send a replacement or issue a full refund, including shipping. You choose which.
You do not need to return damaged items unless we ask you to.
Returns of Unused Items
You may return unopened, unused items in their original packaging within 14 days of delivery.
- Email support@serenitycottage.shop with your order number before sending anything back.
- You are responsible for return shipping costs.
- Original shipping charges are not refundable.
- Once we receive and inspect the item, we will refund the item price to your original payment method.
Items We Cannot Accept for Return
For hygiene and safety reasons, we cannot accept returns of:
- Soaps or bath products that have been opened, used, or unwrapped
- Candles that have been burned
- Sale or clearance items, unless they arrive damaged
- Custom or personalized orders
- Gift cards
Scent Preferences
Scent is personal. We can’t offer refunds on opened products because of scent preference, so please read product descriptions carefully. Feel free to contact us with questions before you order.
Lost or Stolen Packages
If tracking shows your package was delivered but you can’t find it, check with neighbors and your local post office first. If it can’t be found, contact us within 7 days of the delivery date and we will work with you and the carrier to resolve it. For packages lost in transit before delivery, we will replace the order or refund you.
Order Cancellations
You may cancel an order for a full refund any time before it ships. Email support@serenitycottage.shop as soon as possible. Once an order has shipped, it can’t be canceled, but it may be eligible for return under this policy.
Market and In-Person Purchases
Items bought at markets and events follow this same policy. Please keep your receipt or payment confirmation as proof of purchase.
Refund Timing
Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Contact Us
Serenity Cottage Brands LLC
support@serenitycottage.shop