Privacy Policy

Effective date: October 22, 2026

This Privacy Policy explains how Serenity Cottage Brands LLC (“Serenity Cottage,” “we,” “us”) collects, uses, and shares personal information when you visit https://www.serenitycottage.shop, create an account, place an order, or contact us. We are based in Loganville, Georgia.

Who we are

Serenity Cottage sells handmade soap and related goods. For privacy and data requests, email support@serenitycottage.shop. For general questions, email hello@serenitycottage.shop.

Information we collect

We collect information you give us, including:

• Name, email address, shipping address, and billing address
• Phone number, if you provide one
• Order contents and messages you send us
• Account email and login details, if you create an account

We also collect technical information needed to run the shop, such as IP address, browser type, pages viewed, and cookies used for cart, checkout, and login.

Payments through Stripe

Checkout payments are processed by Stripe, Inc. We do not store your full card number. Stripe collects and processes payment information under its own privacy policy at stripe.com/privacy. We receive payment confirmation and the billing details needed to complete your order.

How we use information

We use personal information to:

• Take and fulfill orders, including shipping and local pickup in Loganville, Georgia
• Process payments through Stripe
• Create and manage your account
• Answer questions and handle order support
• Send receipts and shipping updates
• Keep the Site secure and help prevent fraud
• Measure how the Site is used, and run or measure ads if we advertise

Cookies, advertising, and analytics

We use cookies and similar tools that are required for the shop to work, including cart, checkout, and account sessions.

If we run ads on platforms such as Facebook, Instagram, or Google, those companies may collect information through cookies or pixels on our Site to measure visits and to show ads. Those platforms have their own privacy policies. You can opt out of interest-based ads in your Facebook, Instagram, or Google account settings, and at optout.aboutads.info.

We do not sell your personal information.

Who we share information with

We share personal information only as needed to operate the shop:

• Stripe, for payments
• Shipping carriers, to deliver orders
• Our website host and shop software, including WordPress and FluentCart
• Advertising platforms, if we run ads as described above
• Professional advisors or authorities when required by law

We do not sell customer lists.

How long we keep information

We keep order records as long as needed to fulfill orders, handle refunds, and meet tax and legal requirements. Account information is kept while your account is open. You may ask us to delete your account and personal information, except records we are required to keep.

Your rights

You may ask us to access, correct, or delete personal information we hold about you, except information we must keep for legal or accounting reasons. Email support@serenitycottage.shop to make a request. We reply within 1 business day when we can.

Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy. The effective date at the top shows the current version.

Contact

Serenity Cottage Brands LLC
450 Bay Grove Rd, Loganville, Georgia, 30052
Privacy and data requests: support@serenitycottage.shop
General questions: hello@serenitycottage.shop